As soon as our warehouse ships your order, we will send you an email notifying you that your package is en route. In this email we will include a link to track your delivery.
We ship to many EU countries from our EU shipping facility. For orders shipping to the EU shipping zone, VAT is included in the item price. For other countries, customers are liable for VAT upon delivery.
Customers with shipping addresses outside of the U.S. and our EU shipping zone are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded.
You are welcome to place an order and send it as a gift to an address other than your billing address. When placing the order, please ensure that you are entering the shipping address and your separate billing address correctly. Unfortunately, we are not able to gift wrap or add notes/cards at this time.
If you are looking to cancel an order that was recently placed, please immediately contact our Customer Support team. Once an order has been placed, there is a very short time frame where we are actually able to cancel your order, so we cannot guarantee that we will be able to do so. All orders typically ship out within 24 hours of ordering.
Should cancellation not be possible, you can refuse delivery of the package, and a refund will be issued less shipping costs upon return receipt of the package. If you have received the package, and would like to return for a refund, please contact us for a Returns Authorization (RMA) and returns instructions.
Shipping cost is determined by the weight & size dimensions of your purchased items, the distance between our closest warehouse in US or Europe and your shipping address, and the shipping service requested.