If you are not seeing your weight measurements from your QardioBase appear in the Qadio app, this can usually be categorized in one of the areas below:
- The QardioBase is displaying an error
If you are seeing an error message displayed on the QardioBase after a measurement, such as "Save Error" or "WiFi Error", please click here!
- The measurements are saving as “Guest”
If the QardioBase does not recognize you, the measurements cannot be saved to your account. If your measurements are assigning to "Guest" on the QardioBase, please see the steps below to ensure the measurements are saving properly.
After your measurement, QardioBase will display the following:
You should already be off of the scale at this point. Now, firmly press in the middle of the QardioBase to move the pointer to your name. Then allow just a few seconds for your name to be selected. Please note that the device is not touch-screen, so you will want to be some pressure on the middle of the scale to move the pointer. After doing this 1-3 times, QardioBase should start to immediately recognize it is you and only show your name.
- The QardioBase is not currently connected with your account
To ensure that the QardioBase is properly connected to the account, we recommend going through the set up processs once more. To do this, go into the Settings section of the app. Then select “Set up your QardioBase” and follow the in-app prompts.
Be sure to connect your QardioBase to a 2.4 GHz WiFi network. The device cannot connect to a 5 GHz WiFi network.
If you are still having any trouble with your measurements, please reach out to our Customer Support team! We would be happy to help.